Return, Refund & Replacement Policy

This Policy applies to eligible purchases made through the BodyandStrength Platform.

It governs requests relating to:

• Returns;
• Refunds;
• Replacements;
• Damaged or defective products;
• Incorrect or incomplete orders; and
• Order cancellations.

Certain products offered by third-party brands or manufacturers through the Platform may also be subject to their respective warranty or service policies. Where applicable, BodyandStrength will facilitate the resolution process while ensuring compliance with applicable consumer protection laws.

Nothing in this Policy limits or excludes any statutory rights available to consumers under applicable law.

We want our customers to shop with confidence. If you experience an issue with a product you have received, you may request a return, refund, or replacement, subject to the conditions set out in this Policy.

You may raise a request in the following circumstances:

• Wrong Product: You have received a product that is different from the product ordered;
• Damaged Product: The product or its packaging has been damaged during transit or upon delivery;
• Quality-Related Issues: You experience a concern regarding the quality, condition, or specifications of the product; or
• Consumption-Related Issues: You experience a concern after consuming the product.

For quality-related or consumption-related concerns, any refund or replacement will be considered and approved only after an internal quality check conducted by BodyandStrength. The outcome of the quality check will be taken into consideration when determining whether a refund or replacement is appropriate.

To enable us to properly assess your request, you may be required to provide relevant information, photographs, videos, the product packaging, batch or lot details, invoice or order information, or other supporting evidence relating to the concern.

Return, refund, or replacement requests must generally be initiated within 5 days from the date of delivery, unless otherwise specified in this Policy or required under applicable law.

All requests are subject to verification and review. Submission of a request does not automatically guarantee approval. Each request will be assessed individually based on the nature of the concern, the information and evidence provided, the condition of the product, the results of any applicable internal quality check, and the requirements of this Policy.

For reasons of hygiene, safety, product integrity, or operational limitations, certain products may not be eligible for return.

Unless otherwise required under applicable law, returns will generally not be accepted for:

• Opened or used nutritional supplements;
• Products with broken or tampered safety seals;
• Consumable products that have been partially or fully consumed;
• Personal care or hygiene products that have been opened or used;
• Products damaged due to misuse, improper storage, negligence, or unauthorised modification;
• Products expressly identified as 'Non-Returnable' on the Platform; and
• Products returned after the applicable return period has expired.

Where a product is found to be defective, damaged upon delivery, or incorrectly supplied, the above exclusions shall not prevent customers from seeking an appropriate resolution under this Policy, subject to verification.

If you receive a product that is damaged, defective, incorrect, incomplete, or missing any item included in your order, please notify BodyandStrength as soon as reasonably possible.

To facilitate prompt resolution, such issues should generally be reported within 5 days of delivery.

When submitting a request, you may be asked to provide:

• Your order number;
• Photographs or videos showing the issue;
• Photographs of the product, packaging, shipping label, or other relevant details; and
• Any additional information reasonably required to assess and resolve the request.

Customers are requested to retain the product and any available packaging until the review process has been completed.

For quality-related or consumption-related concerns, BodyandStrength may require additional information about the product, including batch or lot details and relevant photographs or videos. Such requests will be subject to an internal quality check, and any refund or replacement will be approved based on the outcome of that assessment.

Following verification and, where applicable, completion of the internal quality check, BodyandStrength may, as appropriate:

• Arrange a replacement;
• Approve a refund;
• Provide a missing or correct item; or
• Offer another suitable resolution in accordance with applicable law and this Policy.

Customers may request cancellation of an order before it has been dispatched for shipment.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may request a return after delivery, provided the product satisfies the eligibility criteria set out in this Policy.

BodyandStrength reserves the right to cancel an order prior to dispatch for reasons including, but not limited to:

• Product unavailability;
• Pricing or technical errors;
• Payment verification issues;
• Suspected fraudulent or unauthorised transactions;
• Legal or regulatory requirements; or
• Other legitimate operational reasons.

Where an order is cancelled by BodyandStrength after payment has been successfully received, the applicable refund will be processed in accordance with this Policy.

Where a replacement is available and appropriate, BodyandStrength may offer a replacement instead of a refund.

Replacement requests may be considered for circumstances including:

• Wrong Product: An incorrect product was delivered;
• Damaged Product: The product was received in a damaged condition;
• Missing or Incomplete Product: A product, component, or item included in the order is missing;
• Verified Fulfilment Error: The order was not fulfilled in accordance with the confirmed order; or
• Quality or Consumption-Related Concerns: The customer reports a quality or consumption-related issue that is subsequently verified through BodyandStrength's internal quality check.

For quality-related or consumption-related concerns, a replacement will be approved only after the applicable internal quality check has been completed and the request has been assessed based on its outcome.

All replacement requests are subject to verification, review, and product availability.

If the same product is unavailable, BodyandStrength may, where appropriate:

• Offer a comparable replacement with the customer's agreement;
• Provide store credit, where applicable; or
• Process a refund through the original payment method or another appropriate method.

Any replacement, refund, or alternative resolution will be handled in accordance with applicable law and this Policy.

Refunds may be considered and approved in circumstances including:

• Eligible Return: An eligible return request has been accepted in accordance with this Policy;
• Order Cancellation: An order is cancelled before dispatch, where cancellation is permitted;
• Non-Fulfilment: BodyandStrength is unable to fulfil an order or deliver the ordered product;
• Unavailable Replacement: An approved replacement cannot reasonably be provided due to product availability or other applicable circumstances;
• Quality or Consumption-Related Concerns: The customer reports a quality or consumption-related issue and the request is subsequently approved following an internal quality check; or
• Other Appropriate Circumstances: A refund is otherwise considered appropriate under applicable law or this Policy.

For quality-related or consumption-related concerns, a refund will be approved only after the applicable internal quality check has been completed. The outcome of that assessment, together with the information provided by the customer and the requirements of this Policy, will be considered when determining whether a refund is appropriate.

Approved refunds will ordinarily be processed using the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

Approved refunds are generally processed within 5-7 business days after the applicable review or inspection has been completed and the refund has been approved.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, financial institution, or payment method.

Shipping charges, promotional discounts, gift vouchers, loyalty benefits, or similar incentives may be refunded, adjusted, or excluded in accordance with the terms applicable to the relevant order or promotion.

To ensure timely resolution, please follow the steps below when requesting a return, refund, or replacement.

Where BodyandStrength determines that a return is eligible due to a damaged, defective, incorrect, or incomplete order, we may arrange return pickup or provide return shipping instructions at no additional cost to the customer, where applicable.

In certain situations, customers may be requested to ship the product to the designated return address. Where such shipping has been authorised by BodyandStrength, reasonable return shipping costs may be reimbursed in accordance with our instructions.

Customers are responsible for ensuring that returned products are securely packaged to minimise the risk of damage during transit.

All returned products undergo an inspection process before a refund or replacement is approved.

During inspection, BodyandStrength may verify:

• The condition of the product;
• Original packaging and labels;
• Included accessories;
• Signs of use or damage;
• Compliance with this Policy; and
• Any supporting documentation provided by the customer.

If a returned product does not satisfy the eligibility requirements of this Policy, BodyandStrength may decline the return request and return the product to the customer, subject to applicable law.

BodyandStrength reserves the right to decline, suspend, or investigate return, refund, or replacement requests where there is reasonable evidence of:

• Fraudulent or abusive claims;
• Repeated misuse of the return process;
• Intentional product damage;
• Commercial or bulk purchase abuse;
• Violation of the Terms & Conditions; or
• Any other activity that may adversely affect the integrity of the Platform or its services.

Nothing in this Policy limits BodyandStrength's rights under applicable law or its ability to take appropriate action to prevent fraud or misuse.

If you have any questions regarding this Return, Refund & Replacement Policy or require assistance with a return, refund, or replacement request, please contact us: